Overcoming Linguistic and Cultural Barriers to Student/Staff Communication in International Higher Education: Chinese Students’ Experience and Preferences

Abstract

This study examines the communication preferences of Chinese undergraduates in an international university program in China, focusing on the role of language, culture, and communication tools in interactions with foreign staff. Based on semi-structured interviews with 14 students, the research investigates three main questions: how students prefer to communicate with foreign staff (either face-to-face or digitally), perceived differences between the communication style of local and foreign staff, and strategies students use to overcome linguistic barriers. Findings indicate a clear preference for face-to-face communication, valued for its  potential to enhance language skills, build rapport, and make use of non-verbal cues. Despite this preference, digital communication is still widely used due to its convenience and embedded translation features, which help bridge language gaps. Students reported differences in communication style between foreign and local staff, with foreign teachers generally perceived as more informal and approachable. The study underscores the importance of culturally sensitive communication and offers recommendations for  enhancing studentstaff interactions, such as encouraging foreign staff to familiarize themselves with Chinese educational norms and using digital tools to support communication. This research provides valuable insights for improving communication strategies in international educational settings.