PERLINDUNGAN PENGGUNA DAN TRIBUNAL TUNTUTAN PENGGUNA MALAYSIA: SOROTAN LITERATUR

Consumer Protection According to Islam and Its Assurance Through the Tribunal for Consumer Claims Malaysia: A Review of Literatures

Authors

  • Nadiatul Husna Mohd Amin University of Malaya, Malaysia
  • Zalina Zakaria University of Malaya, Malaysia
  • Mohd Zaidi Daud University of Malaya, Malaysia

Keywords:

Consumer protection, law, Tribunal for Consumer Claims Malaysia

Abstract

Consumer protection laws exist to prevent dangerous or unethical business practices, such as false advertising or faulty products. Until today, there are various consumer laws that have been enforced by the government to provide the best protection to consumers in Malaysia. This includes the establishment of the Tribunal for Consumer Claims Malaysia (TTPM) under the Consumer Protection Act 1999 which was created as a redressing medium to consumers. Deploying a qualitative approach, this article discusses the conceptual aspects of consumer protections both in Islamic and legal perspectives, by looking at the previous literatures. It then goes further by discussing at the roles played by TTPM followed by certain limitations that have surrounded TTPM.

Downloads

Download data is not yet available.

References

Abdel Aziz Abdel Samad Osman (2000). “Consumer Protection under Islamic Law with Special Reference to the Book of Ahkam Al-Suq,” Tesis Sarjana, Selangor: Universiti Islam Antarabangsa Malaysia, 1-2.

Ahasanul Haque, Ali Shafiq & Suharni Maulan (2017). “An Approach to Islamic Consumerism and Its Implications on Marketing Mix,” Intellectual Discourse 25, 1, 141-142.

Al Sheikh Abdul Halim Abdul Kadir (2013). Maqasid Syariah: Isu-isu Kepenggunaan: Realiti dan Cabaran. Persatuan Ulama’ Malaysia, 6-7.

Ananda Krishnan (2008). Words, Phrases & Maxims C (I) 3. LexisNexis: Malaysia, 187.

Anwarul Yaqin (1996). Law and Society in Malaysia. International Law Book Services, 84.

Azimon Abdul Aziz (2005). “Mekanisme Penyelesaian Pertikaian,” dalam Pengguna dan Undang-Undang, ed. Sakina Shaik Ahmad Yusoff, Rahmah Ismail dan Shamsuddin Suhor. Bangi: Universiti Kebangsaan Malaysia, 186-188.

Azimon Abdul Aziz, Sakina Shaik Ahmad Yusof, Rahmah Ismail, Shamsudin Suhor, Kartini Aboo Khalid dan Muhammad Rizal Razman (2011). “Permasalahan dalam Mekanisme Penyelesaian Pertikaian Pengguna: Impak ke atas Pengguna dalam Mendapatkan Keadilan,” Prosiding Perkem vi, Jilid 1, Bangi: Universiti Kebangsaan Malaysia, 232-234.

Christie Ding Yean Joon & Sakina Shaik Ahmad Yusoff (2016). “Perkembangan Perlindungan Pengguna: Cabaran dan Hala Tuju Institusi Pelindung Pengguna di Malaysia,” Jurnal Undang-undang dan Masyarakat, vol. 20, 72-74.

Christie Ding Yean Joon dan Sakina Shaik Ahmad Yusoff (2016). “Perkembangan Perlindungan Pengguna: Cabaran dan Hala Tuju Institusi Perlindungan Pengguna di Malaysia,” Jurnal Undang-undang dan Masyarakat, no. 20, 71-83.

Damirchi, G.V., dan Shafai J. (2011). “A Guideline to Islamic Marketing Mix,” Interdisciplinary Journal of Contemporary Research in Business, vol. 3, no. 3, 1339-1347.

David A. Aaker dan George S. Day (1979). “Search for the Consumer Interest,” National Journal, Regulation: Asking the Right Questions. London: Collier Macmillan Publishing Co., Inc, 11, April 28, 444-459.

David Hamilton (1962). Consumer Economy. Boston: Houghton Mifflin Company; The Riverside Press, Cambridges, 32-41.

Dorothy Cohen (1975). “Remedies for Consumer Protection: Prevention, Restitution, or Punishment,” Journal of Marketing, 39/4 Oct, 24-31.

Fazli Sabri (2014). “The Development of Consumer Protection Policies in Malaysia,” International Journal of Business and Social Research (IJBSR), 4/6 June, 98-108.

Gretchen Larsen dan Rob Lawson (2013). “Consumer Rights: An Assessment of Justice,” Journal of Business Ethics, 112/3 February, 515-526.

Gunter Schoppe (1983). “Consumer Protection by Law and Information: A View of Western German Practice and Experience, Regulation: Analysis and Experience in West Germany and the U.S.A.: A Symposium,” Journal of Institutional and Theoretical Economics, 139/3 Oktober, 545-567.

Hamdan Adnan (2005). Perjuangan Perundangan Pengguna. Selangor: ILBS Buku Sdn Bhd, 6-14.

Hamza Khraim (2010). “Measuring Religiosity in Consumer Research from an Islamic Perspective,” Journal of Economic & Administrative Sciences, 52-78.

Haron, S. A. (2008). “Understanding Consumer Empowerment: A Review of Literature,” Malaysian Journal of Consumer, 10, 31-44.

Hassan, A., Chachi, A., dan Latiff, S. A. (2008). “Islamic Marketing Ethics and Its Impact on Customer Satisfaction in the Islamic Banking Industry,” Journal of King Abdul Aziz University: Islamic Economics, vol. 21, no. 1, 23-40.

Joan Burt (1965). “Legal Services and Consumer Fraud,” dalam Consumer Action and The War on Poverty. Washington D.C.: United Planning Organization, 39- 44.

John A. Hayes (1992). “After Murphy: Building on the Consumer Protection Principle,” Oxford Journal of Legal Studies, 12/1, 112-128.

John V Harries (1981). Consumer: Know Your Right. London: Oyez Publishing Limited, 1-6.

Karel Van Miert (1991). Consumer Policy in the Single Market. Luxembourg: Bruseels, Official Publications of the European Communities, Germany, 28-35.

Kenneth W. Dam (1970). “Consumer Protection: An Overview,” Antitrust Law Journal, 39/4, 917-918.

Kim Shyan Fam., David S. Waller dan B. Zafer Erdogan (2004). “The Influence of Religion on Attitudes Towards the Advertising of Controversial Products,” European Journal of Marketing, vol. 38, no. 5/6, 537-555.

Laurence P. Feldman (1980). Consumer Protection: Problem and Prospects. United States of America: West Publishing Company, 1-6.

Leland J.Gordon (1939). Protection of the Consumer. The Annals of the American Academy of Political and Social Science, Government Expansion in the Economic Sphere, American Academy of Political and Social Science: Sage Publications, Inc. Nov., 75-80.

Louis L. Stern (1971). “Consumer Protection via Self-Regulation,” Journal of Marketing, 35/3 July, 47-50.

Mary Gardiner Jones dan David M.Gardner (1976). “Consumerism: A New Force in Society,” dalam Consumer Protection on the State Level, ed., Celia A. Moloey. Toronto: D.C Heth and Company, Lexington, Massachusetts, 31-34.

Mattew Hilton (2009). Choice and Justice, Forty Years of the Malaysian Consumer Movement. Universiti Sains Malaysia, 88-91.

Matthew Hilton (2007). “Consumers and the State since the Second World War,” The Annals of the American Academy of Political and Social Science, 611/1 May, 66-81.

Mohamad Fazli Sabri (2014). “The Development of Consumer Protection Policies in Malaysia,” International Journal of Business and Social Research (IJBSR), 4/6, 99-102.

Mohammad Aizat Jamaludin, Mohd Anuar Ramli, Mariam Abdul Latif, Dzulkifly Mat Hashim & Dr. Suhaimi Ab Rahman (2012). “Pendidikan Kepenggunaan Halal di Malaysia,” Konferensi Antarabangsa Islam Borneo V, Brunei, Januari.

Mohammad Ali Hassan (1948). Perlukah Perlindungan Pengguna. Dewan Budaya, Kuala Lumpur: Dewan Bahasa dan Pustaka, vol. 8, Ogos, 47.

Mohd Anuar Ramli & Mohammad Aizat Jamaludin (2011). Pengenalan Kepenggunaan Islam, 1-5.

Mohd Hamdan Adnan (1985). Kepenggunaan. Kuala Lumpur: Dewan Bahasa dan Pustaka, Kementerian Pelajaran Malaysia, 4-5.

Mohd Hamdan Adnan (2005). Perjuangan Perundangan Pengguna. Selangor: IBS Buku Sdn Bhd, 53-151.

Mohd. Iqbal dan Halimah (1999). “Consumer Protection: A Holistic Approach,” Pembentangan Kertas Persidangan, Universiti Kebangsaan Malaysia, Ogos.

Monzer Kahf (1996). “The Demand Side of Consumer Behaviour in Islamic Perspective,” Tesis Sarjana, Selangor: Universiti Islam Antarabangsa Selangor, 10-18.

Muhammad Najetullah Siddiqi (1988). Perusahaan Ekonomi dalam Islam. terj. Md. Sharit Bharuddin et al., Dewan Bahasa dan Pustaka, 80-89.

Muhammad Syukri Salleh (1990). Konsep dan Pelaksanaan Pembangunan Berteraskan Islam. Universiti Sains Malaysia: Pusat Pengajian Sains Kemasyarakatan, 40.

Nabsiah Abdul Wahid dan Ishak Ismail (2000). Perlakuan Pengguna. Practice Hall Sprint Print, 4.

Naemah Amin (2007). “Consumer Redress Mechanisms in Malaysia: Prospects and Challenges,” Malayan Law Journal, vol. 15, 231-253.

Naemah Amin dan Elistina Abu Bakar (2010). “ADR for Consumers: An Appraisal of the Tribunal for Consumer Claims Malaysia,” dalam Mediation in Malaysia: The Law and Practice. Singapore Pte. Ltd: Lexis Nexis, 171-182.

Noor ‘Ashikin Hamid, Nur Amani Pauzai & Shariffah Nuridah Aishah Syed Nong (2011). “Konsep Pengguna Mengikut Syariah dan Aplikasinya dalam Perundingan di Malaysia,” Kanun 23, 1, 1-20.

Nuraisyah Chua Abdullah (2014). “Public Interest Litigation in Alternative Dispute Resolution: A Proposed Mechanism in Tribunal for Consumer Claims,” Asia Pacific International Conference on Environment-Behaviour Studies, February, 2-3.

Nurshuhaida Abdul Razak & Siti Zaiton Mohd Dali (2012). “Perbezaan Analisis Kepenggunaan menurut Ekonomi Konvensional dan Ekonomi Islam,” Prosiding Perkem, Ipoh Perak, VII, 2, 4-6 Jun.

P. Minor (1984). “Consumer Protection in French Law: General Principles and Recent Source,” The International and Comparative Law Quarterly, 33/1 Jan., 108-133.

Rahmah Ismail (2000). “Keselamatan Produk dan Perlindungan Pengguna: Satu Tinjauan,” Malaysian Law Journal and Society, vol. 4, 66-69.

Richard J. Barber (1966). “Government and Consumers,” Michigan Law Review, 64/7 May, 1203-1238.

S. Sothi Rachagan (1992). Consumer Law Reform Report. Kuala Lumpur: University of Malaya Press, 2-27.

S. Sothi Rachagan (1993). Consumer of Law Reform: A report, United Nations Development Programme and Selangor and Federal Territory Consumer Association, Chapter 8, 159-168.

Saeed, M., Ahmed, Z. U., dan Mukhtar, S. M. (2002). “International Marketing Ethics from an Islamic Perspective: A Value Maximization Approach,” Journal of Business Ethics, 32, 127-142.

Sakina Shaik Ahmad Yusoff (2007). Perlindungan Pengguna di Malaysia: Falsafah dan Politik, dalam Sakina Shaik Ahmad Yusoff et al., Undang-Undang Komersial dan Pengguna. Kuala Lumpur: Dewan Bahasa dan Pustaka, 72-73.

Sakina Shaik Ahmad Yusoff, Rofah Setyowati dan Ong Tze Chin (2015). Perlindungan Pengguna di Malaysia, dalam Pengguna dan Undang-undang, ed., Sakina Shaik Ahmad Yusoff, Rahmah Ismail dan Shamsuddin Suhor. Bangi: Universiti Kebangsaan Malaysia, 37-43.

Sakina Shaik Ahmad Yusuf & Rahmah Ismail (2011). “Perlindungan Pengguna di bawah Undang-undang Pembekalan dan Perkhidmatan,” Jurnal Undang-undang dan Masyarakat, 1-2.

Sandra Stencel (1978). “Access to Legal Services dalam Consumer Protection, Gains and Setbacks,” Timely Reports to Keep Journalists, Scholars and the Public Abreat of Developing Issues, Events and Trends. Washington D.C.: Congressional Quarterly, 29-31.

Shofian bin Ahmad (2007). “Perlindungan Pengguna dalam Jualan Barang menurut Undang-undang Kontrak Islam,” Tesis Kedoktoran, Kuala Lumpur: Universiti Malaya, 121-122.

Sidney M. Milkis (2005). “The Federal Trade Commission and Consumer Protection: Regulatory Change and Administrative Pragmatism,” AntiTrust Law Journal, 72/3, 914-920.

William H. Cunningham dan Isabella C. M. Cunningham (1976). “Search for the Consumer Interest,” Journal of Marketing, vol. 40, April, ed. David A. Aaker dan George S. Day, 168-174.

Zeti Zuryani Mohd Zakuan, Sakina Shaik Ahmad Yusoff dan Rahmah Ismail (2015). Akta Perlindungan Pengguna (Akta 599), Liabiliti Sivil Peniaga di Malaysia. Bangi: Universiti Kebangsaan Malaysia, 44-50.

Published

2022-06-15