MOHD SUKI, N. PUBLIC LIBRARY USERS’ DISSATISFACTION ATTRIBUTIONS AND COMPLAINING BEHAVIOUR. Malaysian Journal of Library and Information Science, [S. l.], v. 16, n. 2, p. 81–94, 2017. Disponível em: http://jice.um.edu.my/index.php/MJLIS/article/view/6700. Acesso em: 4 jul. 2024.