RELATIVE IMPORTANCE INDEX (RII) FOR PHYSICAL WORKING ENVIRONMENT AT FINANCIAL INSTITUTION BUILDINGS 

Authors

  • Norezman Mamat Lembaga Tabung Haji (TH), 50400 Kuala Lumpur, Malaysia
  • Hasnizan Aksah Faculty of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Malaysia
  • Wan Zuriea Wan Ismail Faculty of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Malaysia
  • Izatul Laili Jabar Faculty of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam,
  • Zuraihana Ahmad Zawawi Faculty of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam,

Keywords:

Facilities Management, Working Environment, Relative Importance Index

Abstract

Malaysia’s turnover rate has increased for the past few years, while the financial institution sector recorded the greatest turnover rate. This phenomenon has become common in situations where the intention to leave is related to dissatisfaction with the physical working environment. The aim of this study is to highlight the most important attributes of the physical working environment at financial institution buildings. This study adopted a quantitative approach to gather data through a questionnaire survey of 117 employees from a financial institution. The Relative Importance Index (RII) was used for data analysis. There are seven (7) physical working environment attributes which are thermal comfort, air circulation, lighting, acoustics, decoration, working place, and furniture. The strategy to improve a conducive working environment is based on the RII analysis rating. The highest RII rating is lighting with R=0.921 followed by thermal comfort (R=0.884), acoustics (R=0.865) and air circulation (R=0.860). This study hopes to contribute to the organization of financial institutions in providing a conducive working environment for their employees.

Downloads

Published

2026-06-30

Issue

Vol. 17 No. 1 (2026)

Section

Articles

License

COPYRIGHT: All rights reserved. No part of this journal may be reproduced, copied, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise without proper written permission from the publisher. Any opinions expressed in the articles are those of the authors and do not necessarily reflect the views of the Universiti Malaya, 50603 Kuala Lumpur, Malaysia.

Most read articles by the same author(s)